Single 2000 offers high-speed Internet access via a USB modem for a single computer. Enjoy download speeds of up to 2000kbps for a fixed monthly fee. The self-installation is a simple process that saves you time.

Availability    Features    Service     Reliability    Support
Recommended for
BT Business Broadband products are recommended for use by the following number of users:
Number of computers For light use* Recommendation For medium use* Recommendation For heavy use* Recommendation 1 Single 500 Single 500 Single 1000 Single 1000 2-3 Share 500 Share 500 Network 500 Network 500 4-5 Network 500 Network 500 Network 500 6-10 Network 1000 Network 1000 Network 1000 11-14** Network 1000 Network 1000 Network 1000 15-20** Network 1000 Network 1000 Not recommended 21-30** Network 2000 Not recommended Not recommended
* levels of use defined as: Light use - internet surfing and mainly text-based email with small attachments Medium use - fast internet surfing. Email with large attachments. File downloading Heavy use - fast internet surfing. Very large email attachments and file downloads Note: Higher access speeds are recommended for heavy use or if a number of users are likely to be online at the same time. To connect more than four computers a local area network (LAN) is needed. Technical support for LANs isn't available, but our team offers 24-hour technical help for up to four computers directly connected to BT Business supplied broadband (ADSL) equipment. ** above ten computers, a static IP configuration is recommended for optimum performance
option of static IP address with the BT Business Internet Business Pack (IBP)
Availability
Single 1000 offers high-speed Internet access via a USB modem for a single computer. Enjoy download speeds of up to 1000kbps for a fixed monthly fee. The self-installation is a simple process that saves you time. Availability    Features    Service     Reliability    Support    Recommended for BT Business Broadband products are recommended for use by the following number of users:   Number of computers For light use* Recommendation For medium use* Recommendation For heavy use* Recommendation 1 Single 500 Single 500 Single 1000 Single 1000 2-3 Share 500 Share 500 Network 500 Network 500 4-5 Network 500 Network 500 Network 500 6-10 Network 1000 Network 1000 Network 1000 11-14** Network 1000 Network 1000 Network 1000 15-20** Network 1000 Network 1000 Not recommended 21-30** Network 2000 Not recommended Not recommended * levels of use defined as: Light use - internet surfing and mainly text-based email with small attachments Medium use - fast internet surfing. Email with large attachments. File downloading Heavy use - fast internet surfing. Very large email attachments and file downloads Note: Higher access speeds are recommended for heavy use or if a number of users are likely to be online at the same time. To connect more than four computers a local area network (LAN) is needed. Technical support for LANs isn't available, but our team offers 24-hour technical help for up to four computers directly connected to BT Business supplied broadband (ADSL) equipment. ** above ten computers, a static IP configuration is recommended for optimum performance option of static IP address with the BT Business Internet Business Pack (IBP)      Availability More than 90% of UK telephone exchanges have already been ADSL enabled. BT's programme to roll out ADSL to more exchanges- coupled with the recent removal of distance related limits for the most popular broadband services - means that 99.4 per cent of UK homes and businesses should be able to get at least the 512kb/sec ADSL service (ie, Single 500, Share 500 or Network 500) by August 2005. You should have the full choice of our broadband products if the length of the line between your premises and the exchange does not exceed 3.5 km (subject to line survey). Premises with lines longer than this may not necessarily be able to support higher speed products. More information on how ADSL works over long distances. Subject to line tests, you can get broadband (ADSL) if you have: a standard BT telephone line (PSTN). an ISDN line, and are ordering an engineer-installed product. All you pay is a conversion charge and we manage the conversion of the ISDN (Home Highway or Business Highway) to ADSL. Should the conversion fail for technical reasons, the line is converted back to the original service for no charge. Installed RedCare and RedCare GSM connections on a PSTN line since 31st July 2003 are ADSL broadband compatible. Those FeatureLine products terminating at NTE sockets are able to receive broadband. Embark customers with Centrex/FeatureLine lines that are delivered using the same technology as a PSTN line and that terminate on a standard NTE socket will be compatible with broadband. Broadband (ADSL) is not compatible with ISDN 30 Red ABC alarm services RedCare installed before 31st July 2003 will continue to report incompatible. Caller Display CD50 (no known problems with other caller display types) private circuits (analogue, KiloStream, MegaSteam) PBX lines, PBXs (digital switchboards) auxiliary lines - one line serving multiple phones PDQ equipment (credit card swipe machines) some new generation faxes may not work as they use some of the same bandwidth frequency as ADSL, making the fax and the ADSL line incompatible with one another. We recommend that you check with your fax manufacturer/supplier before purchasing broadband. Hunt group (Auxiliary) lines are incompatible. FeatureLine lines that terminate on a PBX will also be incompatible with broadband. Embark Centrex/FeatureLine lines which terminate on a PBX will also be incompatible with broadband. The digital sites will be connected to a PBX and are therefore not compatible. All members of the FeatureNet family of products are incompatible with broadband.    Product Features Your email you can access your email using Outlook Express or any web browser by connecting to www.btbroadbandoffice.com/home or using a WAP mobile telephone by connecting to http://wapmail.btconnect.com/index.wml you get ten mailboxes, which can be increased to 20 mailboxes with the Internet Business Pack (IBP) your mailbox has a capacity of 100MB the maximum acceptable size of any email message (including any attachments) is 50MB The email service provided as part of BT Business Broadband offers integral protection from spam and email-bourne viruses. (Spam is unwanted or junk email that you have not asked for. Although it's not possible for our service, or any service, to identify all your spam, we are able to identify a significant amount of junk email you will receive. The anti-virus tool removes known viruses from your email content and any attachments before the email arrives in your BT Connect mailbox.) For added protection, we strongly recommend that you also take the BT Business Internet Security Pack. The Internet Security Pack anti-virus protection will help protect you from any non-BT Connect email distributed viruses, such as a virus from any internet download you may undertake, or any programme loaded through your CD drive or 'A:' drive, or any non BT Connect email account. It also provides protection in the form of a firewall. A firewall protects you from on-line burglars or "hackers" that may try to steal your commercial business information or customer information from you. Your web space you get 20MB of web space for your web site, with a web address e.g. home.btconnect.com/yourbusinessname - unless you have your own domain name if you have a web site which sits on the BT Business platform, you'll receive log files showing visitor statistics Your domain names The following is available if you have the Internet Business Pack (IBP) you can have your own '.co.uk' domain name, subject to availability, at no extra cost (for the first two years) if you have the Internet Business Pack (IBP). If you cease your account in its first two years, you'll be charged £50 (ex VAT) additional domain names ('.co.uk', '.com', '.org', '.org.uk', and '.net') are chargeable options from only £2.99 a month (ex VAT, 12-month minimum period) you can transfer a domain name from another Internet Service Provider (ISP) to your BT Business account with the Internet Business Pack (IBP) (The transferring ISP may charge you for this) Regrades You can switch (regrade) for a fee between the following BT Business broadband products and options one broadband speed or product to another broadband speed or product BT Business Internet Business Pack (IBP) BT Business Connect to BT Business Broadband (subject to availability and line tests)    Service Your broadband (ADSL) internet connection we aim to be able to connect you to the internet 99.5% of the time there are no connection time-outs on your connection BT Business Broadband is a shared network, so speed may slow down during busy times. Maximum and typical speeds (assuming customers use the resource equally) are shown in this table    Reliability our service, access, email and hosting, is designed to be available 24 hours a day, every day. It is monitored by automated programs and skilled engineers with additional teams available should service problems arise key service capabilities, including email, are duplicated to minimise the risk of a single equipment failure causing complete loss of service all scheduled maintenance and service upgrades are scheduled for completion outside normal business hours you can check service status 24 hours a day via our free Service Status Line on 0800 169 2712, or via a Service Status button at www.btbroadbandoffice.com/bbhome We don't offer any service level guarantees, and, under our terms of service, we will not compensate customers for indirect or consequential losses, due to service failure. We aim to clear all faults as quickly as possible. Our target repair time for faults with your access line is 48hrs, although some more complex broadband network faults may take longer than this to be cleared. Customers with business critical applications that rely on their Broadband connection should consider the provision of alternatives for use in the event of a service failure.    Support What you can expect from our support teams you have access to our helpdesk team 24 hours a day, every day, via phone or email if you wish to speak to a more senior member of staff or to make a complaint, and can't do so immediately, we'll agree a time for us to call you back you can check service status 24 hours a day via our free Service Status Line on 0800 169 2712, or via a Service Status button at www.btbroadbandoffice.com/home you can check service status 24 hours a day either via our free Service Status Line on 0800 169 0199, or via a Service Status button at www.btbroadbandoffice.com/bbhome BT Business is responsible for its software and for technical service support from our network to your modem connection you are responsible for technical support of your computer configurations, specific customer applications, LAN configurations / integration and upgrades, LAN administration, and any equipment connected to your computer Helpdesk contact details Type of support For whom… Any charges… Open hours… Phone and email… Orders Customers with enquiries regarding their order, installation or configuration Freefone 8.00am-8.00pm Mon to Fri (ex holidays) 0800 169 8639 or orders@btbroadbandoffice.com or, for online order tracking: www.btbroadbandoffice.com/broadband Technical Customers needing technical support Phone calls charged at local call rates (inc VAT: 4p daytime, 1.5p evenings, 1p weekends. Minimum call charge 5p) 24 hours a day, every day 0845 600 7020 or support@btbroadbandoffice.com or, for Service Status: www.btbroadbandoffice.com/bbhome Billing Customers with enquiries regarding billing Phone calls charged at local call rates (inc VAT: 4p daytime, 1.5p evenings, 1p weekends. Minimum call charge 5p) 8.00am-8.00pm Mon to Fri (ex holidays) 0845 600 7020 billing@btbroadbandoffice.com
Product Features
Your email you can access your email using Outlook Express or any web browser by connecting to www.btbroadbandoffice.com/home or using a WAP mobile telephone by connecting to http://wapmail.btconnect.com/index.wml you get ten mailboxes, which can be increased to 20 mailboxes with the Internet Business Pack (IBP) your mailbox has a capacity of 100MB the maximum acceptable size of any email message (including any attachments) is 50MB The email service provided as part of BT Business Broadband offers integral protection from spam and email-bourne viruses. (Spam is unwanted or junk email that you have not asked for. Although it's not possible for our service, or any service, to identify all your spam, we are able to identify a significant amount of junk email you will receive. The anti-virus tool removes known viruses from your email content and any attachments before the email arrives in your BT Connect mailbox.) For added protection, we strongly recommend that you also take the BT Business Internet Security Pack. The Internet Security Pack anti-virus protection will help protect you from any non-BT Connect email distributed viruses, such as a virus from any internet download you may undertake, or any programme loaded through your CD drive or 'A:' drive, or any non BT Connect email account. It also provides protection in the form of a firewall. A firewall protects you from on-line burglars or "hackers" that may try to steal your commercial business information or customer information from you. Your web space you get 20MB of web space for your web site, with a web address e.g. home.btconnect.com/yourbusinessname - unless you have your own domain name if you have a web site which sits on the BT Business platform, you'll receive log files showing visitor statistics Your domain names The following is available if you have the Internet Business Pack (IBP) you can have your own '.co.uk' domain name, subject to availability, at no extra cost (for the first two years) if you have the Internet Business Pack (IBP). If you cease your account in its first two years, you'll be charged £50 (ex VAT) additional domain names ('.co.uk', '.com', '.org', '.org.uk', and '.net') are chargeable options from only £2.99 a month (ex VAT, 12-month minimum period) you can transfer a domain name from another Internet Service Provider (ISP) to your BT Business account with the Internet Business Pack (IBP) (The transferring ISP may charge you for this) Regrades You can switch (regrade) for a fee between the following BT Business broadband products and options one broadband speed or product to another broadband speed or product BT Business Internet Business Pack (IBP) BT Business Connect to BT Business Broadband (subject to availability and line tests)
Service
Your broadband (ADSL) internet connection we aim to be able to connect you to the internet 99.5% of the time there are no connection time-outs on your connection BT Business Broadband is a shared network, so speed may slow down during busy times. Maximum and typical speeds (assuming customers use the resource equally) are shown in this table
Reliability
our service, access, email and hosting, is designed to be available 24 hours a day, every day. It is monitored by automated programs and skilled engineers with additional teams available should service problems arise key service capabilities, including email, are duplicated to minimise the risk of a single equipment failure causing complete loss of service all scheduled maintenance and service upgrades are scheduled for completion outside normal business hours you can check service status 24 hours a day via our free Service Status Line on 0800 169 2712, or via a Service Status button at www.btbroadbandoffice.com/bbhome We don't offer any service level guarantees, and, under our terms of service, we will not compensate customers for indirect or consequential losses, due to service failure. We aim to clear all faults as quickly as possible. Our target repair time for faults with your access line is 48hrs, although some more complex broadband network faults may take longer than this to be cleared. Customers with business critical applications that rely on their Broadband connection should consider the provision of alternatives for use in the event of a service failure.
Support
What you can expect from our support teams you have access to our helpdesk team 24 hours a day, every day, via phone or email if you wish to speak to a more senior member of staff or to make a complaint, and can't do so immediately, we'll agree a time for us to call you back you can check service status 24 hours a day via our free Service Status Line on 0800 169 2712, or via a Service Status button at www.btbroadbandoffice.com/home you can check service status 24 hours a day either via our free Service Status Line on 0800 169 0199, or via a Service Status button at www.btbroadbandoffice.com/bbhome BT Business is responsible for its software and for technical service support from our network to your modem connection you are responsible for technical support of your computer configurations, specific customer applications, LAN configurations / integration and upgrades, LAN administration, and any equipment connected to your computer
Helpdesk contact details
Type of support For whom… Any charges… Open hours… Phone and email… Orders Customers with enquiries regarding their order, installation or configuration Freefone 8.00am-8.00pm Mon to Fri (ex holidays) 0800 169 8639 or orders@btbroadbandoffice.com or, for online order tracking: www.btbroadbandoffice.com/broadband Technical Customers needing technical support Phone calls charged at local call rates (inc VAT: 4p daytime, 1.5p evenings, 1p weekends. Minimum call charge 5p) 24 hours a day, every day 0845 600 7020 or support@btbroadbandoffice.com or, for Service Status: www.btbroadbandoffice.com/bbhome Billing Customers with enquiries regarding billing Phone calls charged at local call rates (inc VAT: 4p daytime, 1.5p evenings, 1p weekends. Minimum call charge 5p) 8.00am-8.00pm Mon to Fri (ex holidays) 0845 600 7020 billing@btbroadbandoffice.com